Postage & Shipping

Local pick up options are now available in our local areas.

Please get in touch for directions and pick up times via our contact page.

Postage and Shipping Information

Shipping Info & Times - Australia

Tracking is automatically included for all domestic parcels and all orders are posted as parcels.

Processing times; The time it takes me to pack and process your order can vary from 1-4 business days. Express Post is Not Express packing

LOCAL PICK UP MAY BE AVAILABLE Please contact me to arrange this. 

AUSTRALIAN RATES
FLAT RATE - PARCEL POST	$13
FLAT RATE - EXPRESS POST	$16

  

SHIP TO ADDRESS / DELIVERY ADDRESS

Please be aware that we ship to the address on the order we receive from Shopify.
Please make sure this is correct and up to date.

We take NO responsibility for items which are shipped to old or incorrect addresses which are not up to date or are wrong.

Please double check your address to make sure it has not auto corrected and done something silly like put your unit/house numbers around the wrong way.

We do not cross check your address with payment and shipping service providers.

Refunds or replacements will not be applied when an incorrect mailing address has been provided and your order has not been delivered to your correct address. If orders are returned to us due to incorrect addresses we will not refund or be reponsible for website processing fees and original postage costs or costs to have your order re shipped. These fees are your resposibility.

Usual delivery times within Australia are estimated at around 6-14  Business days to arrive. But on occasion some take a little longer to make it to you especially over long weekends and busy times.

Express Post is with Australia Post and not express packing with us. We are human and on occasion take a little longer to pack an order.

If your postage is calculated at a rate that seems unusually high, please contact us and we will try to sort it for you this end.

Unfortunately we sometimes have a glitch in the system. If you feel your parcel is taking an unusual amount of time to arrive please contact me to see what we can do. Tracked items can be checked on the Australia Post website

If there are any issues with deliveries and an investigation into delays and missing parcels is launched with a Courier company, replacement orders can not be sent until this investigation process is complete. 

We do Not offer a Safe Drop service.

International Shipping

All orders are shipped with tracking.

Please be aware that we are now paying for the tarrifs and taxes at the time of posting but you may be responsible for any extra fees, taxes, tariffs and charges on any items you may purchase that cross your border.

Please make sure your address is correct and up to date.

We take NO responsibility for items which are shipped to old or incorrect addresses which are not up to date or are wrong.

Please double check your address to make sure it has not auto corrected and done something silly like put your unit/house numbers around the wrong way.

We do not cross check your address with payment and shipping service providers.

Refunds or replacements will not be applied when an incorrect mailing address has been provided and your order has not been delivered to your correct address. If orders are returned to us due to incorrect addresses we will not refund or be reponsible for website processing fees at the time of the order or additional postage costs to have your order re shipped. These fees are your resposibility.

New Zealand,

Standard International up to 499g $18AUD

Standard International 500g - 999g $29AUD

Standard International 1000g - 3000g $45AUD

Express International by request and quote

United Kingdom,

If your country is Not listed and you would love to purchase something please contact me and we may be able to sort something for you :)

Please be aware that we are now paying for the tarrifs and taxes at the time of posting but you may be responsible for any extra fees, taxes, tariffs and charges on any items you may purchase that cross your border.

INTERNATIONAL SHIPPING TIMES

We usually ship all orders in around 2-4 business days.

Items usually take around 14 - 21 days but can take a few more days to get through the system

Please keep in mind that all our items ship from Australia and only on Australia post business days.

 

INTERNATIONAL POSTAGE AND TRACKING

PRICES QUOTED ON THIS WEBSITE FOR POSTAGE ARE ALL IN AUD$ AND INCLUDE TRACKING

We use Australia Post for all shipping and aim to pack and post your order in about 2-4 business days. 

Please make sure your address is correct and up to date.

We take NO responsibility for items which are shipped to old or incorrect addresses which are not up to date or are wrong.

Please double check your address to make sure it has not auto corrected and done something silly like put your unit/house numbers around the wrong way.

We do not cross check your address with payment and shipping service providers.

Refunds or replacements will not be applied when an incorrect mailing address has been provided and your order has not been delivered to your correct address. If orders are returned to us due to incorrect addresses we will not refund or be reponsible for website processing fees and postage at the time of the order or additional postage costs to have your order re shipped. These fees are your resposibility.

 

International delivery times 

Please be aware that sometimes parcels are delayed in customs, during colder months or peak times which can add to delivery time delays.

You will be responsible for any charges that are applied at your countries border.

If you feel that your order is taking an unusually long time to arrive, please contact me via my contact page. Please also check with your local Postal Office or services to ensure they are not holding your parcel before making contact as this will greatly help in the query process. 

If there are any issues with deliveries and an investigation into delays and missing parcels is launched with a Courier company, replacement orders can not be sent until this investigation process is complete.

SHIP TO ADDRESS / DELIVERY ADDRESS

Please be aware that we ship to the address on the order we receive from Shopify.
Please make sure this is correct and up to date.

We take NO responsibility for items which are shipped to old or incorrect addresses which are not up to date or are wrong.

Please double check your address to make sure it has not auto corrected and done something silly like put your unit/house numbers around the wrong way.

Refunds or replacements will not be applied when an incorrect mailing address has been provided and a new postage fee will be charged for items returned to us that need to be resent.

We do not cross check your address with payment and shipping service providers.

 

Now the boring stuff..

Australia Post has a few rules for us all to work within.

If a Domestic parcel has Not been scanned as delivered then we can log an enquiry and let you know the case number.

When a Domestic parcel has been scanned as delivered but you have not received it then You will log an enquiry and let me know the we can both look into it from both ends.

Unfortunately sometimes things happen which we cant control and misplaces occur. If this happens please contact me to see what we can do together.